To be fair to him the trademark plan was already in process when he arrived, and the covid-related mistakes came from Boston rather than him, but I agree he could have reacted. Moore has more specialist interests to Hogan, which suggests he was brought in primarily to extend the club's commercial involvement into certain specific spheres, but I don't think that was actually the case. One thing I'll miss a bit is that Moore is much better at dealing with people than Hogan is, and, in spite of the particular controversies during his time, I think he was quite effective and engaging at being a spokesman for the club (and often brilliant behind the scenes, just - oh behave - with the personal touch). I hope someone else fills that gap, because before Moore the 'local' element in the management of the club had gone missing, especially on match days and for key initiatives.