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Ticketing System

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tombrown

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There's probably already a thread, but I cant find it.

Yesterday I bought a ticket for the CL match next week. With my membership level the next step is just to download the ticket to Google Pay on my phone (dont know if that is how everyone does it)

Anyway, ticket became active just recently so I went to download, using Chrome as the club suggests, and when I try to login to my account it puts me in a queue of 6500 to just log in so I can get my own bloody ticket.

I know there is a ticket sale going on, but what is the point of making me queue when I am not buying just accessing a ticket I have already paid for? I'm not worried, as there was time enough, but if this was Wednesday afternoon I'd be going frantic now.

*end*
 
I can see how you all care about my situation 🙂

I got on the website in the end, but the option to download the NFC is greyed out .... maybe it will go live tomorrow, who knows.

What a crap systen
 
I can see how you all care about my situation 🙂

I got on the website in the end, but the option to download the NFC is greyed out .... maybe it will go live tomorrow, who knows.

What a crap systen
From memory you may have to tick a box or similar to allow you to activate NFC tickets but don't quote me on it.
And yes, I've been drinking again.
 
Don't use NFC. If doesn't work. Neither does the barcode unless you screenshot it and drag it from the worst possible place on your phone (the middle) and shove it right up your end
 
You mean the printer icon that has a big red cross through it? [emoji23]
aa5532e796653975f770bf97732b7f2c.jpg
 
You need to download Google or Apple pay then open the ticket thingy they emailed you in that. Then you get the options.
 
I've done all that ... Google Pay. I think the nfc just isn't live yet on it. Maybe when/If it does activate the print option will too.
I'm not too worried anyway. My mates lad says he'll text tony barrett if I still have problems Monday... friends in high places [emoji1787]
 
I've done all that ... Google Pay. I think the nfc just isn't live yet on it. Maybe when/If it does activate the print option will too.
I'm not too worried anyway. My mates lad says he'll text tony barrett if I still have problems Monday... friends in high places [emoji1787]
I realise its probably a stupid question but have you turned on NFC on your phone?
 
I know you are all desperately awaiting an update as you feel fro me in my current plight 🙂

The option to download the NFC pas is still not enabled, so I logged into the online support chat to try & check on it. I joined just after 10am and was 86 in the queue to get dealt with and got a message saying someone would be with me in 5 minutes. I got all the way down to 6, stuck there for 30 minutes and have been at 5 for the last 20. I keep getting inundated with periodic messages saying they are currently pushing NFC passes to members/ST holders for this match, so I suspect that is the issue for me, but I'm going to hang on regardless. I fully expect that at 4pm they will shut up shop when I am position 2 in the queue. Its lucky I am the boss at work so I can do this all day 🙂

The option of going to the ground 3 hours early is only possible if I can persuade RyanAir to fly over Anfield and supply me with a parachute.

Oh and when I tired to login earlier to check the status, I was once again put in the queue for buying tickets as it happens to be the same section of the website. Its like going for a piss at a concert and having to join the queue for the ladies.

Its amazing how the club can consistently put on shitshows like this

Hang on - I've just moved to 4 in the queue ...
 
I've noticed the queing system - i get the impression they are trying to limit traffic on the site at times when people might be balloting or something
 
I got to 2 in the queue then the chat system crashed on me. When I try to rejoin it just says they are closed to new chats

yayyy, I do love this club

I'm still reasonably confident the NFC will become active, but what a pain this is ...
 
The ticket becomes another item in your google/apple wallet. Do you have the PDF that has download instructions? If so - there is an image halfway down the PDF that is a clickable hyper link and this adds it to your phone
 
The ticket becomes another item in your google/apple wallet. Do you have the PDF that has download instructions? If so - there is an image halfway down the PDF that is a clickable hyper link and this adds it to your phone
Its slightly different for me as it is not a member/ST sale. I got the email when I bought the ticket and these were the instructions:
  1. Using your smartphone, log into My Account
  2. Select the "Tickets" option and follow the online instructions
When I do that, I get the below (where you can see the option to download is not enabled). I have Google Pay installed, and NFC on, and I am accessing the webpage using Chrome

241755758_285448059694959_1569873069706568267_n.jpg
 
LFC have appointed a new Sales Prevention Director over the summer so this is no surprise. The customer service is fucking shit. I think they're approach to it is, if you don't like it there's another hundred thousand dickheads who'll take your place so fuck off.
 
Tony Barrett sorted me 🙂

Well - my mates lad sent him an email and 30 minutes later the NFC option enabled. Its probably just coincidence

But you are right, the whole thing is a joke. Even if I got a message to say the NFC pass may take a few days to become active, I would have been fine, but they leave you in limbo not knowing what is happening. And this idea of making me queue with thousands of fans who are trying to buy tickets when all I want to do is access one I already bought is madness.

I guess it will improve over time
 
I've got exactly the same problem as you. But I am a season ticket holder and found for the Chelsea game that I could press the DISTRIBUTE button and send the ticket to myself.

I keep waiting now for the DOWNLOAD button to be enabled but if not I will have to try the distribute-myself way again. My phone is Android while my 2 lads who have IPhones work just fine
 
I'm in the same boat, although I only purchased this evening. Am I best distributing it to myself or waiting for this NFC option to spark into life?

It takes 72 hours after you become a member for the NFC to be able to be downloaded. I became a member this evening... Super system.
 
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LFC have appointed a new Sales Prevention Director over the summer so this is no surprise. The customer service is fucking shit. I think they're approach to it is, if you don't like it there's another hundred thousand dickheads who'll take your place so fuck off.
Such a terrible attitude
 
I've not noticed any problems with the ticket system - but I got membership in the summer and enabled the NFC pass around the same time. It seems those signing up after what was meant to be a 'one off - everyone do it' window has screwed their approach!

Still - the logic is there, they want to stop hoarding of fan cards and have better knowledge of who is in the ground. You can kinda see a longer term plan about selling targeted advertising once they trust the data for who is actually there. Painful though!
 
Its slightly different for me as it is not a member/ST sale. I got the email when I bought the ticket and these were the instructions:
  1. Using your smartphone, log into My Account
  2. Select the "Tickets" option and follow the online instructions
When I do that, I get the below (where you can see the option to download is not enabled). I have Google Pay installed, and NFC on, and I am accessing the webpage using Chrome

241755758_285448059694959_1569873069706568267_n.jpg

Have to say that I for one, was shocked to learn that your full name is Thomas Brown.
 
I've not noticed any problems with the ticket system - but I got membership in the summer and enabled the NFC pass around the same time. It seems those signing up after what was meant to be a 'one off - everyone do it' window has screwed their approach!

Still - the logic is there, they want to stop hoarding of fan cards and have better knowledge of who is in the ground. You can kinda see a longer term plan about selling targeted advertising once they trust the data for who is actually there. Painful though!

I'm sure its teething problems, but the fact it took 4 days for the NFC option to become active without any notification to me it would take that long, is something that could cause stress & confusion. Also the fact that to retrieve my ticket I have to login to the ticketing website, which, if there is a sale ongoing (that is the case almost every day) means I have to join a queue thousands long, is madness.

On the flip side, my ticket for the Palace match was bought by a friend of my mate's lad on his fan card and transferred to me, and I could download the NFC (this time from a PDF rather than the ticketing website) immediately.

Were you expecting Thomasina? Only my ma calls me Thomas
 
I'm sure its teething problems, but the fact it took 4 days for the NFC option to become active without any notification to me it would take that long, is something that could cause stress & confusion. Also the fact that to retrieve my ticket I have to login to the ticketing website, which, if there is a sale ongoing (that is the case almost every day) means I have to join a queue thousands long, is madness.

On the flip side, my ticket for the Palace match was bought by a friend of my mate's lad on his fan card and transferred to me, and I could download the NFC (this time from a PDF rather than the ticketing website) immediately.

Were you expecting Thomasina? Only my ma calls me Thomas

I've seen the queue thing every time I log in but most of the time it lasts about 10 seconds (that's what she said..).

I also got a Palace ticket courtesy of a site member distributing it to me. Very easy system, it just needs critical mass of members with active NFC passes.
 
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