If you've got your kids ticket on your phone you have to pass the phone back through the turnstile which is why the pre season games were delayed. The system is totally fucked. My mate's kid got in, didn't know what to do, so he had to go the ticket office with his other son and ended up queuing for 90 mins and missing most of the match because this happened to thousands of people. I appreciate the anti tout thing but I have got tickets for hundreds of people in the past, many of them on this site, and I've never charged a penny more than I've bought them for. This is bullshit. I'm not going back. I fucking hate these fsg cunts.